compensation will be due if you experience a total loss of service which isn’t fixed by 11. Openreach are well known for not up. My connection to my Sony smart TV is on wifi. It has been flagged with sky customer services and upgraded to an official complaint with them. Openreach won’t fix our fault. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. Your booking reference number, your IMEI or your mobile number. HOpefully Open Reach already have a new case raised but are just waiting for a road permit or something like that. Howdy, Stranger! It looks like you're new here. I had a fault on my line. People complain about Openreach majority of the time when in actual fact, its the service provider who has messed up. My FTTP installation was due to go live 15th July but has been delayed due to an underground fault. Tuesday, Jun 26th, 2018 (8:48 am) - Score 1,592. In the meantime, I've been connected to TalkTalk 'fibre' for 3 weeks now but can not: play online xbox games, stream Netflix, stream Amazon and loading a web page takes ages and constantly times out. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. Are you seeing slow speeds over WiFi ? Thanks Karl. Home is where my books are. | Read 20,381-20,398 Reviews out of 20,398Recent history teaches us that just because Openreach can’t spot a fault doesn’t mean to say the line isn’t still faulty and within Openreach’s realm to fix, which can also result in future engineer call-outs and nobody wants that. Fix 12-12-2020 1:47 PM. Either your hub isn’t connected to the ONT or there’s a fault with the FTTP service. All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. Guess what It has not been fixed phone line still dead. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. Free from UK landlines. When you order a fibre service for the first time, Openreach assigns a port to you. But every time I call they say it will be a week later, with conflicting. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). service. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. I phoned technical support this morning and asked to be put through to a case manager and I was told that it will be escalated to Openreach who will try to repair the fault in 48-72 hours. Hi smiddy1968 Thanks for keeping us updated. 8. Did the engineer arrive? Your fault ticket has not updated just yet. Red. Raised ticket on Sunday and was told it was an earth fault and Openreach should resolve this by Thursday 7th. Nothing happened until 11th when BT simply closed the. . You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you:. The red LOS ( loss of signal ) basically means that there is no light being received, so no optical signal , this could be either a fault , or the service has never worked, if you had previous seen the green PON light lit , then that suggests a fault has developed , rather than the. Does Openreach have to fix faults? Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen due to bad weather causing high demand. You can't contact Openreach directly. 59 next day, Monday to Saturday, excluding Public and Bank. The cables connected to your modem and fiber optic terminal box or indoor optical outlet (the small white box attached to the wall) probably became loose. [ link to this post] Hi, BT Openreach were doing work a couple of doors up from me. The fibre cabinet is approx 400 metres fro. I've had a 'throttled' broadband service for 2 months now. First of all, BT Openreach offers a wide range of broadband services to providers, including Fibre to the Home (FTTH), Fibre to the Building (FTTB), and Fibre to the Curb (FTTC). Guess what It has not been fixed phone line still dead. The following information is a guide for connecting the Openreach network to your home wiring. | Read 20,621-20,635 Reviews out of 20,635If you can, gather as much information as possible including any vehicle registration numbers. Restart your Openreach modem to fix connection problems. If someone has helped give them Like. . Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. 2. Broadband fails, how long before it gets as far as Openreach? Then how long before it gets fixed? My broadband basic info/help site - Domains, site and mail hosting - Tsohost. Line Down-Very Poor response from Openreach. So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. For example, in the face of rising fault levels for WLA services, Openreach has been delivering record levels of fault clears during 2020/21 with 18%. Is your telephone service working OK? Any noise on the line? ChrisJan. Fix times. Ah I see, thanks. Zarjaz. Any faults related to your main phone. We all know how annoying even a brief loss of home broadband connectivity can be, particularly during the current COVID-19 crisis, but spare a thought for poor Joseph Chesney who lives in a rural area just outside of Endon (Staffordshire Moorlands), he’s been waiting almost 3 months for Openreach to fix a broken fibre optic line. You then say you have 36Mbps Turn the Openreach fibre modem's power off, then back on and wait five minutes for the Openreach fibre modem to attempt to reconnect. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. Hi Openreach came out but did not visit the premises. Bank Holidays) Engineer Visit Hours (Basic care): Mon-Fri, 08:00-18:00 (exc. Sign in or register to get started. And it took us 3 weeks for them to fix our home one because their engineer messed up the setup (literally didn't have internet) and they refused to fix unless we paid £99 for the engineer. My connection to my Sony smart TV is on wifi. Report post. On 13th Nov a car crashed into the telegraph pole outside ourA competitive tender process has resulted in Openreach choosing the monitoring and analytics firm EXFO to supply optical test heads and test access switching, as well as monitoring, to help support the rollout of their 1Gbps capable Fibre-to-the-Premises broadband ISP network across the UK. DebbieThanks Gandalf for taking a personal interest and I look forward to your update on the 28th. I pushed Sky to contact Openreach for more info as this wasn't good enough, and they then stated that the forecast for the repair to be completed is the 26th of April. 59pm on the second working day after the fault is reported . Possible Openreach MK2 fault 3 weeks ago Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight;Run tests to look for a fault and get a fix in less than 5 minutes Book an engineer visit for major faults Restart your router and get a call back if you're still having problemsAbout 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. Can anyone at Plusnet confirm that Openreach have got a "job card" to repair our line and when it's likely to be done. That's £9. I am due to get Full Fibre installed at the end of the month (OpenReach engineer visit is booked) but due to the long distance between my property and the closest telegraph pole where the fibre cables are on my road, I can't see how the OpenReach engineer will actually get me connected unless the OpenReach team dig a long trench. Get help to fix your dropping broadband connection. If you just wanted to vent you've done it without messing up aI placed an order for FTTP back in early September. Not Available. Nte swap will take five minutes. I have been in contact with BT numerous times to try and get this fixed. homestead rescue hydro. Within 48 hours of my contact, Openreach dispatched a new technician who told you there was no problem with the connection and got your landline up and running. chris6273. but in future you should report the fault to your ISP and they must engage an Openreach engineer to fix the problem. NOTE: I only provide help on the forums and NOT via PM. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. They can also contact us to help them fix the issue. Here for You –. This has been passed internally within Openreach for their 2nd stage teams, so the fault case is still open with Openreach. e. Openreach has today unveiled a “major” change to the pricing of their gigabit-capable Fibre-to-the-Premises broadband products, which aims to give UK ISPs not only cheaper services but also “long-term price certainty” through a series of new commitments. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. Coincidentally, on 17th July another Openreach engineer fixed a neighbour’s line fault and the cynical amongst us might suspect that the engineer just swapped a good line (i. . The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. 0 Likes. Go to the fix. Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. 10 This performance is particularly important across the following services provided by Openreach: a) Repairing faults – when a fault originates in Openreach’s fixed access network, retailThe fault has now been reported and an engineer visit is 8n place for next Tuesday. There are now no clean pairs available and there are repetitive call-outs to fix problems. Yes PN did told me in fault team that BTw has resetted my line vis remotely DLM reset as part of the trial and this is why they did for. At the start of 2018 they followed that by telling Openreach to make sure their ducts were “ready for use” (i. Report a fault to fix a problem. Check out the options available from Openreach below: These levels are defined by the response times of Openreach engineers to reported faults. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. The engineer said he's going to have. Openreach Support Email. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. This includes everything in the local loop up to - BUT NOT BEYOND - the consumers Network Terminating Equipment (NTE) fixture at the. Hence 10 minutes after posting here I got a text from sky. He said our service would be slow and in. gin123 Posts: 4 Newbie. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. OpenReach came out a few days later and narrowed it down to an underground run of cable in the road but didn't have the necessary equipment with them to investigate/repair. A what3words address is being provided in almost half of all calls and a quarter of chats reporting damage to Openreach. this problem only occured when i had his stairlift removed. He said it would all be up and running in 48 hours. Option 2 for information on manholes and telegraph uk poles Option 3 to report an Openreach. Each time I speak to customer services or the fibre team (0800 587 4787) I am told they are awaiting a response from Openreach and. Hi all, Having moved into a new home on the 11th of September, the house had numours phone ports dotted around, I went for BT. 12th: I call the care, go through multiple levels. Thanks for your post @Joebananas. endobj 7:43. 59 next day, seven days a week, including Public and Bank Holiday. Checking the Router Settings. The exchange is St Annes (Lancsashire)Simply get a pin, unfolded paper clip or a SIM card removal tool and press the reset button on the side of your ONT. Massive mistake. It took us minimum of 1hr on the business one for them to actually agree to fix it (the router died 6 months in). Message 7 of 7. So if a fault is reported to us on a Tuesday, we must fix it by the end. Thanks: 5. on 01-06-2020 08:30 AM. Update : We should point out that we have been informed by Openreach that the contractors who were to replace the pole have been given the boot and a new company is being appointed for this area. Visit Charge £130 Standard. All I have managed to find out is that it is an underground fault and Openreach have routed the fibre to the wrong place. mine) with the neighbour’s line and then ran for the hills. wrote: Think openreach and sky need to communicate better with each other and the customer Unfortunately communication between Openreach and theirSo BT came out and the engineer said they are aware of the fault. ago. They have identified that further work is required to repair the fault. Hi everyone. I have had a weird line fault for the last week, which results in my having no (FTTC) dsl light on my openreach modem and an intermittent/no dialOpenreach had updated the fault on the system to say 'specialist engineer requested, will check progress on the 12th of April. Every few days BT calls to say they are still waiting for a response from Openreach and that will call again in a few days. NOTE: I only provide help on the forums and NOT via PM. Openreach Fault – No Broadband for Weeks in Parts of Lowestoft. I'm furious. 33 for the missed activation day (Wednesday). Start tracking. There may be a £85 charge if we send out an engineer to fix a fault or make an improvement, but it's free of charge if the problem is with our network outside the boundary of your premises. My FTTP has been down for 8 days, red LOS light on the ONT. If you can prove a fault they have to fix or compansate. Of course I'd have preferred to stay, why would we firstly join you and then actually renew our contracts. Each time I speak to customer services or the fibre team (0800 587 4787) I am told they are awaiting a response from Openreach and. Our engineers can help you with anything from installing your services to fixing a fault. BT have confirmed they have seen the intermittent issues -, but when they have visited (10 times) the service is normally ok. Make sure the line sounds clear with no crackles. At present most consumer broadband packages on. Hope you're back up and running soon. 0 Likes. Get help to fix your dropping broadband connection. Can someone give an estimate as to how it takes openreach to fix a jumpering issue at the exchange. Openreach. The pavement is even marked with where the dig needs to take place. 8. Visit Charge £130 Standard. An Openreach engineer visited on the 2nd day and said the fault was between the pole and the exchange. So long story short, BT disconnected the house I moved put of, then reconnected it. 0800 671 045. Every time they come out they test the line, change the ports and still no speed. If connector has been damage you may well be charged for the repair. our products and services. And yes I know phone lines aren't guaranteed to be fault free 24/7-365. It's not. Jan. If they find faults, fix them but advise the ISP there is no fault. The situation began after a one of Openreach’s underground cables developed a fault, which has apparently been complicated to fix. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to say. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August Do you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. By phone 0808 1002440. The customer faults are not faults on the Openreach network and MBORC faults need to be subject to a valid contractual MBORC declaration meaning that the cause of the fault was outside of Openreach’s ability to control. Message 13 of 13. If they have to dig up the road, Openreach have to obtain permission from the local authority. Green. Connection - AAISP Home::1 80/20. As h1xy said, if a nearby pole was hit by lightning and that’s when your internet went off, the most likely fault is a blown nte/hub. According to In Your. Registered: 15-04-2016. My reading of the situation is that this is an unfortunate side-effect of Ofcom taking a much closer interest in theMy wife didn't see anyone come out but at this point that doesn't matter. I've had a 'throttled' broadband service for 2 months now. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. Check for loose cables. Cost of Parts £--- Unknown Until Fault Fixed! Hourly Rate £104 up to and including any part of any hour. Run a broadband speed test. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. additional flexibility to manage provision and repair workstacks which has been made significantly more. 2kWp system, SE facing, >1% shading, installed March 2019. . The fibre cabinet is approx 400 metres fro. 14-10-2017 10:40 AM. Broadband issues: text HELP to 61998. Therefore, anything in this blog from this point on should be read as hypothetical. Re: 2 MONTHS and counting to fix an Openreach connection issue. If the answer is ‘yes’ to either of the two Covid-19 exposure questions, the job will be furthered for reappointment bySo, here we are. How long should BT take to fix a fault? Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12 working days. 49 per month per line; If your business is heavily phone or internet-based, we highly recommend that you choose one of our enhanced care level packages so that we can repair any problems and get you back up and running as soon as possible. The key drivers of repair demand and Openreach repair service levels are as follows: – Fault Rates . 24 per missed. Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen due to bad weather causing high demand. Openreach response to service-related questions in Ofcom’s consultation documents 7 NON-CONFIDENTIAL VERSION 1. i checked all. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th AugustThese levels are defined by the response times of Openreach engineers to reported faults. repairing faults or relieving congested sections), delivered better rentals, improved information sharing (e. The problem is that in every case I’ve had to go through very long-winded checks before the TalkTalk people have been willing to send out one of their own engineers, who only have the authority to check the situation inside the customers’ premises. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. Now I'm struggling with BT and BT Openreach and currently have an on going eight page word document with the many things hey have done wrong and could really do with your advice. Hold this in place for about 10 - 15 seconds, until all lights on the front of your ONT go off. View all contacts. I appreciate that PN are entirely in the hands of OR onUpdate-- Open Reach engineer was scheduled to come out today 8am-1pm but has yet to turn up. Thanks Karl. 40 for each calendar day that the service is not repaired: Missed appointments: An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. Regards, Karl. . Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. The contract with openreach is held by your ISP. TelephoneFaults. wrote: Yes account holder. All you can do is speak to the BT FTTP team 0800 587 4787General Chat Thread, Openreach - how long to fix a fault in General; Originally Posted by elsiegee40 Have you considered contacting one of the newspaper consumer champions?- Openreach state issue between exchange and cabinet or cabinet and property, some confusion over which one this was, appears to be between cabinet and property, underground cabling fault which should be fixed by 20th Aug. If they are, then raise it as a fault or escalate it as a complaint. This was at 11. This charge is for the call out and not to reinstate your own wiring. comBlue Light. I have raised another fault today. FTTC (Fibre To The Cabinet) most likely which means the connection from the - Openreach open fault between cabinet and property, staing underground cabling fault to be fixed on 20th Aug. This is the second time in two months that I’ve had the same (or very similar) fault – the last was reported on 16th May and not resolved until 26th June (with at least 5. I have recently had a week without phone service which was eventually rectified by Openreach repairing the wiring on the telephone pole. i contacted talktalk but they have failed to help solve this problem. Your main socket, due to damage you've caused. What Makes BT Openreach So Special? There are a few things that make BT Openreach stand out from the competition. Nte swap will take five minutes. Well time has told already - My broadband speed is now dropping away and the crackle is back. That. we'll pay you £9. But if I were paying £300pm for a service on FTTP, which everyone is treating as a business service, I would have expected a better response. Photograph: Joe Doylem/AlamyBefore you call up Sky to get Openreach to replace the ONT (fairly sure this is it), try replacing the Cat5e/6 fly lead between the ONT and the router with a fresh new lead. One of the sockets was a master. An. uk. So I called our provided (Sky)If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. Openreach’s performance is therefore critical to ensuring end customers do not receive poor quality broadband services. 33 for each calendar day that the service is not. Delayed repair following a total loss of service 2. 8 r-500 that's Google's DNS. Why do ISP's have to pay openreach to fix faults? Surely that's all covered in line rental etc. 3. It is so frustrating as we have now been without phone or broadband for so long. OK, your post is a wee bit confusing. they’ve declared that the fault is external and called upon BT Openreach to fix the. You'll be charged if the problem is caused by things like: 1. On Wednesday a tractor flail trimming hedges in our road sliced through the cable from an underground duct running up the telegraph pole supplying myself and a neighbour. Fault response within 24 hours; £3. I guess as we are upgradingOpenreach plan to increase the wholesale price of their strongest maintenance level across almost all of their broadband and phone products (WLR, LLU, SOGEA and FTTC/P) for UK ISPs, although the change will mainly affect ISPs selling business packages with a stronger commitment to fault repairs. To pass a fault to Openreach, you need to detail the end user contact name, email, land line, address and mobile. Appointments are available between 7am-6pm Monday to Saturday. £29. I chased up with BT a few days later and they said another team was due to fix it but they couldn't say when. First contact your Service Provider. Hi, No the engineer did not show up. So sorry its from 10th February not wor. If the fault is traced to that wiring then you are liable to receive a charge. . Openreach have requested we review the report on 09/05/2020 as the work is likely to. Each telephone call ends the same. The quickest way to contact Openreach customer support is through the live chat icon, Eiva, on the website. FTTC (Fibre To The Cabinet) most likely which means the connection from theOn 4th, an Openreach engineer arrived, looked at the cable and told me it had to be replaced, but he couldn't do it as it needed to be escallated to another team with more equipment. How can Openreach just ignore faults on their network?BT aims to fix faults by-Standard: Monday to Friday (excluding Bank and Public Holidays) Monday to Friday 8am to 6pm: 4 Hours* By the end of the second working day after which the fault was reported : Prompt: Monday to Saturday (excluding Bank and Public Holidays) Monday to Saturday 8am to 6pm: 4 Hours* End of the next working day: TotalAbout 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. FTTC (Fibre To The Cabinet) most likely which means the connection from the- Openreach open fault between cabinet and property, staing underground cabling fault to be fixed on 20th Aug. 26th August. mine) with the neighbour’s line and then ran for the hills. OpenReach define fix times as the number of Engineer Visit Hours (see below; Basic and Prompt options) within which they aim to resolve the fault; there is no guarantee. 10 This performance is particularly important across the following services provided by Openreach: a) Repairing faults – when a fault originates in Openreach’s fixed access network, retailIf the bridge tap is before the master socket then it is Openreach who have the responsibility to remove it. . Release the button and wait around 30 seconds for your ONT to boot back up. . Repair appointment: 07701407771. Can anyone at Plusnet confirm that Openreach have got a "job card" to repair our line and when it's likely to be done. Watch our video to find out more. For example, a 150 Mbps FTTP service will deliver an average speed of 150 Mbps wherever you are located. Sky sent out an engineer and they texted to say it's fixed. I have no choice. It’s worth checking with them that they’ve finished installing the Openreach equipment, and that nothing’s missing or damaged. g. Home is where my books are. Hi smiddy1968 I've escalated your complaint over to our CEO's Office and a Complaints Manager will contact you to discuss this as soon as possible. This may be a wifi issue. Some ISPs weren’t particularly pleased. Message 1 of 9 (448 Views) Reply. State it is a repeat of a known problem with a long history (I don't think they have access to this type of information unlike the actual support). I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). Problem Identified by Openreach, What's Next? imantle. It was an external fault which was put down to ‘corrosion’ somewhere on. Not that long ago I found a pressure fault in a 1200pr plugs expanding! They used them on lead to poly joints. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. Check the LOS light indicator. 3Mb). Sky have told me that there is no info. It’s been over two years since Openreach withdrew its own VDSL2 modem as an option from their Fibre-to-the-Cabinet (FTTC) installation service, which many ISPs initially provided to customers before self-installations and all-in-one routers became the norm. Openreach’s performance is therefore critical to ensuring end customers do not receive poor quality broadband services. If connector has been damage you may well be charged for the repair. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. How to deal with poor workmanship. Therefore, anything in this blog from this point on should be read as hypothetical. I have a fault that started in March, regular drops (from minutes to hours) and random speed, used to be 22Mbps now 4-15Mbps varies constantly. 66 – so £9. they'll report the fault to Openreach to get fixed as quickly as possible, the same as any ISP but repeatedly phoning is pointless. There is no need to contact Openreach directly, Indeed this might interfere with getting the problem fixed. You should do a speed test and a ping test, try CMD and ping 8. Bank Holidays) Having trouble with broadband or phone in your new-build home? Here are some things you can try. Openreach are taking sky for mugs and its the paying customer that goes without service. We'll give you a 2-3 hour timeslot for your appointment, and your engineer can arrive at any time within this timeslot. Repair appointment: 07701407771 Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or. If the existing 10mbps isn't working to standard, you could have a faulty line where Openreach would have to attempt to fix. Technically, You Have Damaged Openreach’s Infrastructure. If you can prove a fault they have to fix or compansate. So sorry its from 10th February not working not. Thanks for your post @Joebananas. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. Message 3 of 13. I chased up with BT a few days later and they said another team was due to fix it but they couldn't say when. Whatever he did to that joint, he made it worsethis topic is nearly 4 years old ! If you need help please start your own topic. OpenReach came out again yesterday and of course didn't know anything about the previous investigation. That port stays with you for as long as the service is connected, regardless of the speed you pay for - unless there's a fault that actually requires a port change to fix it, or unless you cancel the service. 22-02-2020 1:48 PM. However they told me that there was still a fault with the junction box on the top of the pole which needs to be replaced in order for the fix to be permanent. The target for service maintenance level 2 is for us to fix a fault by 23:59 the working day after a communications provider reports it to us (Monday to Saturday, not including public and bank holidays). I've had a 'throttled' broadband service for 2 months now. . 59 next day, seven days a week, including Public and Bank Holiday. That isn't surprising: you're not theirwrote: Lol just had a text from sky saying problem has now been fixed. Fixed! Go to the fix. They located a fault out to the line and went directly to this. We'll give you a 2-3 hour timeslot for your appointment, and your engineer can arrive at any time within this timeslot. Or you can call Crimestoppers on 0800 555 111. 49 per month per line; If your business is heavily phone or internet-based, we highly recommend that you choose one of our enhanced care level packages so that we can repair any problems and get you back up and running as soon as possible. Are you seeing slow speeds over WiFi ? Thanks Karl. . Openreach failing to respond or fix fault. jpg 396 KB. wrote: Think openreach and sky need to communicate better with each other and the customer Unfortunately communication between Openreach and theirDo you agree with Openreach's 4-star rating? Check out what 21,050 people have written so far, and share your own experience. no phone connected) caused the speed to drop (especially uplink 3. Openreach have called just now and they say they fixed the fault in the 26th. By selecting Accept, you are agreeing to our cookies. 0800 023 2023. (“Wait a minute! You said “don’t worry” – now you are trying to panic me!”) Not so. If you're eligible, you can also contact us to ask for the application form. 6 Appended to Volume 7 of the WFTMR. 1 Demand - Repair 18. Long time reader first time poster. . May 1, 2019. | Read 20,381-20,398 Reviews out of 20,398It took us minimum of 1hr on the business one for them to actually agree to fix it (the router died 6 months in). wrote: Just thought I'd post on this forum as I'm getting increasingly frustrated. He denied. If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. They have known about the issue for 3 weeks and have no idea when it will actually get don. How long should it take to fix a fault? There are different guarantees depending on your broadband service level. My Home phone line was not in use for a couple of year we were using MIFI Device. Change your wireless channel - TalkTalk Help & Support Karl. The following information is a guide for connecting the Openreach network to your home wiring. We have had no broadband for over4 weeks now. Wipe one end, plugs the other/ A clip joint is just a new fangled plugs expanding really. An engineer was booked for Monday morning. Let us know the result of the engineer visit, I suspect the engineer will need to work onOK, your post is a wee bit confusing. £500K+ is what openreach also charges and is therefore a reasonable amount - not openreach's fault. Internet Matters; My Account; Mail; Login NEED SOME HELP? We’re here 24/7. We still see far too many complaints from customers who are forced to pay for work that isn’t strictly. My service is called Fibre 35, it is not FTTP. wrote: Lol just had a text from sky saying problem has now been fixed. My connection quality and overall speeds have been decreasing since the day I went live to the point my download is now 3mbps and upload 0. So if a fault is reported to us on a Tuesday, we must fix it by the end of Wednesday. No one I speak to seems to have any idea what's going on and it's taking way too long to fix the fault on my li. I reported a line fault (noise on line and constipated broadband…) on 17th July and I’m still waiting for Openreach to fix the problem. 15 per missed. Test with a known good phone and filter. 59pm on the second working day after the fault is reported . Download is approx 35Mbps (OK fo. IMG_20231001_160647. BMW crash takes out the internet at The Willows. The reviews are not that accurate. I have been in contact with BT numerous times to try and get this fixed. I have the name and number of the Openreach engineer who came to look and tried to get this fixed. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). Change your wireless channel - TalkTalk Help & Support Karl.